Terms And Conditions

Cavos products is a proudly Australian owned food manufacturer that has been specialising in interstate transport and distribution of food services to support our customers for over 30 years. We endeavour to provide the best experience and expertise to our customers for their transportation needs by utilising all opportunities available by road to ensure they receive unrivalled service and efficiency on their deliveries.

Having excellent skills in dealing with small, medium, or even large shipments. Some of our most popular destinations include Sydney, Newcastle, Canberra, Victoria, Western Australia and Brisbane

Other transport & distribution services to alternate destinations outside of the major centres of Australia can be arranged at your request. A high respect for our customers and a commitment to reliable efficiency, We go above and beyond that we will be on time and on temperature, making all your refrigerated logistics needs with Cavos Products

With any damages to the products we will take full responsible however exclusions and discrepancies do apply with all storage all products will be handle with care accordingly. The company reserves the rights to refuse the transport of the products for anyone, any corporation the transport at its discretion

  1. The company will charge freight by quantity, measurement or value and may at any time re-value or re-measure or re weigh the products and charged reasonable additional freight
  2. These conditions will be governed accordingly with the laws of all the states of Australia in which note is issued and anything that proceeds against the company will be brought in that state and not elsewhere within twelve months from the date of contract
  3. Goods and products accepted by the company to the following conditions will comply of any applicable law relating to the condition and packaging of the goods and expenses charged of the company with complying of any such law or with any other requirement such as the warehouse shipping and transportation.
  4. Any loss or damage to your products and goods during our possession at Cavos Products we will provide a warranty to the customers, exclusions will apply.
  5. Our policy is no returns, once the delivery has been made. However if you wish to make a compliant about our products or the way they've been handled please don't hesitate to give us a call or send an email
  6. We do deliver to addresses with the service areas. A surcharge may apply to the standard delivery fee when the products are in high demand.
  7. All deliveries in demand can change from time to time in accordance.
  8. During placing an order, you must advise us with the correct delivery date and a delivery window for us the order. You agree to provide us with complete and accurate information that we ask you to provide to us to fulfil the order.
  9. However if we do not fulfil the order for the due date to reasons we will advise you and will let you know when the products are ready for dispatch. If an event occurs that is beyond our control, we cannot fulfil the delivery will not be held liable to you or any other person for any such delay may not be able to We will absolutely do our best to aim to deliver with accordance to the delivery date
  10. We will deliver the products as requested to the nominated delivery address. You must make all appropriate arrangements to assist and allow us to deliver the products, ensuring safe secure access to entry or any other approvals which may apply to the delivery address
  11. Accepting the delivery the person may require Cavos Products proof of identification a signature as proof the products have been delivered. Please take care when placing an order with Cavos Products because we accept no liability or responsibility for incorrectly placed orders and products stored incorrectly. Nor we accept liability or responsibility for delivery details which are incorrectly supplied or you have failed to supple to Cavos Products.
  12. You must be present for the delivery all the time, if you will not be at the establishment or is closed between the expected times of the delivery we will be authorised to turn away the products because we will not leave the products unattended. Unless you provide us the specific place or delivery instructions to the order we will endeavour to comply within reason.
  13. You will be solely responsible for the order from the time we deliver the products with the correct instructions in accordance. Cavos Products accepts no liability or responsibility for any products once the products have been delivered to you
  14. All products at Cavos Products must be stored in the freezers at -18 degrees. Once received the moment of delivery all products must store in the freezers
  15. All products are stored in Cavos Products vehicles providing freezers with the correct storage temperature of -18 degrees as stated in the invoice.
  16. You understand we may need to change the delivery date from time to time. We will notify you as soon as possible regarding any changes

  17. For additional information please email us at Cavos Products info@cavos.com.au